Privacy Policy Page
Privacy Policy for Salaam Soulmates
This Privacy Policy outlines how personal data is collected, used, disclosed, and protected on Salaam Soulmates ("Platform"). By using our website/application, you consent to the practices described in this Privacy Policy.
1. Collection of Personal Data
We collect information in two ways:
1.1. Information you provide directly:
Personal data such as name, gender, date of birth, contact details, educational qualifications, employment details, photos, marital status, and sensitive personal data (e.g., identity proofs, bank details). This also includes testimonials, success stories, surveys, and customer care interactions. You can also share interesting profiles with your contacts via WhatsApp.
1.2. Information we collect indirectly:
This includes user activity data (login times, features used, pages visited, and interactions) and device information (IP address, device ID, browser type, error reports).
2. Use of Collected Information
We use the information for:
⢠Managing your account and providing matchmaking services.
⢠Recommending relevant matches and displaying profiles to other users.
⢠Communicating via email, SMS, or calls regarding services, promotions, or offers.
⢠Improving our services through research and analysis using Artificial Intelligence and Machine Learning.
3. Childrenâs Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a minor has provided us with personal data, we will take immediate steps to delete such information from our systems. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at support@salaamsoulmate.com so we can take the necessary action.
4. Sharing of Information
4.1. With other users
The information you choose to share on your profile is visible to other users. Be cautious about what you disclose and use privacy settings to control the visibility of your information.
4.2. With service providers and partners
We may share your data with third-party service providers (e.g., payment processors, hosting services) who assist us, under strict confidentiality obligations.
4.3. International Data Transfers
Your data may be transferred to and processed in countries outside your own, which may have different data protection laws. For users within the European Economic Area (EEA), we ensure that data transfers are conducted in compliance with applicable laws, including the General Data Protection Regulation (GDPR). We ensure that appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, are in place to protect your data in accordance with applicable laws.
4.4. With law enforcement
We may disclose your personal information if required by law or to protect the rights and interests of members or comply with legal processes.
5. Your Rights
You have the right to:
⢠Access, update, or rectify your personal information through your account.
⢠Request a copy of your personal data or request its deletion. We may need proof of identity to process such requests.
⢠Withdraw consent to the processing of your data or opt out of sharing your information with third parties. However, opting out will result in the deletion of your profile and the inability to use our services.
Note: We may retain certain data for legal purposes, record-keeping, or fraud prevention. If a request conflicts with our legal obligations or prevents us from providing services (e.g., lacking essential data such as your date of birth or gender), we may not be able to fulfill it.
6. Right to Object
You have the right to object to the processing of your personal data for specific purposes, such as marketing or other lawful interests. Exercising this right may impact the provision of certain services, particularly if required data is necessary for service delivery.
7. Data Retention and Legal Requirements
Personal data is retained only as long as necessary for the intended purposes or to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Where legally required, data may be retained for longer periods.
8. Data Security
We implement industry-standard encryption and security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection from intrusion or unauthorized access.
9. Data Breach Notification
In the event of a data breach compromising your personal information, we will notify you promptly via email or through in-app notifications. We will provide details about the breach, including the nature of the breach, the affected data, and steps you can take to protect yourself. We are committed to transparency and will also inform relevant authorities as required by applicable data protection laws.
10. Changes to the Privacy Policy
Any changes to our Privacy Policy will be communicated via email. If material changes are made, you will be notified and asked to opt-in to the revised policy. If you disagree, you may discontinue using the services.
11. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us at support@salaamsoulmate.com.
12. Legal Basis for Processing
We process your personal data based on one or more of the following legal bases:
⢠Consent: Where you have given consent for specific purposes, such as receiving marketing communications or sharing sensitive data.
⢠Legitimate business interests: To provide and improve our services while ensuring your data privacy.
⢠Contractual necessity: When processing is necessary for performing the services you requested, such as matchmaking services and account management.
⢠Compliance with legal obligations: To fulfil our legal duties, including responding to law enforcement, regulatory authorities, or other legal requests.
For users within the European Economic Area (EEA), we ensure that your data is processed in accordance with applicable data protection regulations, including the right to withdraw your consent at any time. However, withdrawing consent may impact your ability to use certain features or services, and we will inform you of any limitations that may arise from this.
