Refund Policy for Salaam Soulmates

1. Non-Refundable Payments

1.1. All payments made to Salaam Soulmates, including membership fees, renewals, and auto-renewals, are strictly non-refundable. These financial transactions are final and non-negotiable

1.2. Members are strictly prohibited from assigning or transferring their membership rights to any other individual or entity. Any violation constitutes a breach of the terms and conditions of the Agreement.

1.3. Payments made for Salaam Soulmates services are non-transferable and cannot be allocated to another party. All services are exclusive to the member who made the payment.

1.4. Due to the nature of digital services, which provide immediate access to our matchmaking features, all payments made to Salaam Soulmates, including membership fees, renewals, and auto-renewals, are non-refundable. Once you have subscribed to our services, you gain instant access to a range of benefits, making the payments final and non-negotiable.

1.5. Exceptions:

While all payments are non-refundable, exceptions may be made in the following cases:

â¢ Billing Errors: If there is an error in the amount charged or duplicated payments.

â¢ System Malfunctions: In the rare event that technical issues prevent you from accessing the service after payment.

â¢ Fraudulent Transactions: If a payment was made without your authorization or through fraudulent means.

1.6. Please contact our support team at support@salaamsoulmate.com if you believe you qualify for an exception.

2. Moneyback Guarantee

2.1. Eligibility Criteria: To qualify for the Moneyback Guarantee, users must have at least a 95% profile completion within the first 90 days of obtaining a premium membership.

â¢ Profile Completion Requirements:

â¢ Upload at least one profile photo.

â¢ Complete all mandatory fields, including biography, preferences, and contact information.

â¢ Actively engage with the platform, such as sending messages or responding to matches.

â¢ If you meet the profile completion requirements and have not received satisfactory service, you may be eligible for a full refund of your premium membership fee. Requests must be submitted within 90 days from the date of subscription, and we may ask for two weeks of time to assess the messages sent and received before processing a refund.

2.2. Definition of Acceptance: Acceptance includes actions such as viewing contact numbers, expressing interest, positive responses to messages, or any other form of engagement from potential matches.

2.3. Applicability: Premium members may request a refund if they are dissatisfied with the service, provided they comply with the eligibility criteria mentioned in Clause 2.1.

3. Assisted Service Guarantee

3.1. Our Assisted Service provides users with personalized matchmaking support and detailed assistance, designed to help you find suitable matches more effectively.

3.2. What the Assisted Service Includes:

â¢ Personalized curation of potential matches based on your preferences and profile details.

â¢ At least 10 potential matches provided during the service period.

3.3. Note on Narrowing Preferences: Narrowing your preferences after starting the Assisted Service may limit the number of available matches and impact the overall effectiveness of the service.

3.4. User Feedback: We value your feedback during the Assisted Service. If you encounter issues or have suggestions for improving the matchmaking process, please contact our support team at support@salaamsoulmate.com. Your input helps us refine the service and meet your expectations more effectively.

4. Membership Packages

4.1. Variety of Packages: Salaam Soulmates offers a range of premium membership packages tailored to meet the diverse needs and preferences of its members. These packages, available in monthly and annual options, offer different features and durations.

4.2. Selection of Package: Members have the flexibility to choose a membership package that suits their specific requirements. Packages vary in duration and price, with different premium features offered depending on the package.

4.3. Package Limitations: Each premium membership package comes with certain limitations, such as the number of phone numbers that can be viewed. Specific packages, such as the 1-month and 12-month Premium packages, offer additional benefits and privileges.

4.4. Benefits of Longer Memberships:

Users opting for a 12-month Premium membership receive additional advantages, including:

â¢ Unlimited Contact Views: Access the contact information of potential matches without limits.

â¢ Priority Matchmaking: Receive higher visibility and quicker matchmaking responses.

â¢ Exclusive Features: Access unique features only available to long-term members, such as advanced search filters.

4.5. To compare the features, pricing, and limitations of different membership packages.

Basic 1-Month Premium 12-Month Premium

5 Express Interest 21 Express Interest 299 Express Interest

1 Gallery Photo Upload 2 Gallery Photo Upload 5 Gallery Photo Upload

0 Contact Info View 21 Contact Info View 299 Contact Info View

0 Profile Viewer View 51 Profile Viewer View 599 Profile Viewer View

0 Gallery Image 21 Gallery Image 299 Gallery Image

No Auto Profile Match Show Auto Profile Match Show Auto Profile Match

5. Refund Timelines and Process

5.1. Refund Processing Time: If your refund request is approved, it will be processed within 10 business days. The refund will be credited back to the original payment method used during the transaction. Please note that processing times may vary depending on your payment provider.

5.2. How to Initiate a Refund Request:

â¢ Contact our support team via email at support@salaamsoulmate.com or through our in-app chat feature.

â¢ Provide your membership details (name, membership plan, and payment date).

â¢ Include a clear explanation of your reasons for requesting a refund (e.g., billing error, unsatisfactory service, etc.).

â¢ Our team will review your request, and if eligible, the refund will be processed within the timeframe mentioned above.

For further assistance, feel free to reach out to our support team via email at support@salaamsoulmate.com.

6. Dispute Resolution

6.1. In the event of any dispute regarding a refund or billing, users are encouraged to contact our support team at support@salaamsoulmate.com. Our goal is to resolve disputes promptly and amicably.

6.2. Should an issue remain unresolved after contacting support, we will follow applicable legal guidelines as per Indian laws. For both domestic and international disputes, the laws of India will apply, regardless of the user's location.